Forbes

How To Improve Contact Center Training With AI Conversation Simulation

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...
Nasdaq

ZENARATE AND GENPACT TO LEAD 'DEVELOP TOP-PERFORMING AGENTS THROUGH AI CONVERSATION SIMULATION' WORKSHOP AT CUSTOMER CONTACT WEEK IN LAS VEGAS

PALO ALTO, Calif. and DENVER, Dec. 13, 2021 /PRNewswire/ -- Zenarate (https://www.zenarate.com/), the world's leading conversation simulation solution, and Genpact ...
Forbes

Using Simulation Training In Contact Centers To Improve Key Metrics

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...
Business Wire

Attensi Supports foodpanda’s growth with Gamified Simulation Training for Customer Support and Product Consistency

OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...