Editor’s Note: Previously, this series on scholarly publishing has offered advice on approaching an editor, getting a book contract, and writing a “timely” book. Peer review can be stressful, even for ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. As someone who has worked in customer service for more than 20 ...

Forbes contributors publish independent expert analyses and insights. I provide career insights for you to be seen and promote. Negative performance reviews are necessary but are also a demanding ...